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 BNTouch is more than just software, it's a comprehensive service that will allow you to transform the way you manage your mortgage sales and marketing.
Because of this, we are not your traditional vendor. When you register with BNTouch, you aren't simply purchasing a disk or subscription. Instead, we partner with you to implement and execute your marketing plans.
Our highly trained marketing and technical staff will work with you to plan your implementation, configure your lead management, and train you and your staff.
Our support and training services include:
Pre-Implementation Consulting
Before you register with BNTouch, we will work with you to identify your needs, offer solutions, and plan an implementation schedule that guarantees your success before you even purchase our product.
Account Configuration
Based on your marketing goals, we will then work with you to configure your accounts, make any necessary customizations, and ensure that your BNTouch accounts are setup correctly.
Marketing Trainign
Our marketing staff will work with you to help you understand how the marketing campaigns work, create your triggers, and establish an automated workflow that your loan officers can follow.
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Ongoing Training
At BNTouch, we provide ongoing training for your office. We regularly conduct training sessions over the web 4 days a week and you are also free to reserve additional spots for your office as part of your subscription.
Documentation and Support
All BNTouch users have access to crisuccess.com, our marketing and training portal where you will find tutorials on using BNTouch, fresh marketing content, as well as information on expanding your mortgage marketing efforts.
Ongoing Technical Support
All BNTouch users also have access to our technical support personnel who can help resolve issues, answer questions, and provide ongoing support for your employees.
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At BNTouch, we take a true partnership approach to helping you accomplish your marketing and sales goals which is why our clients rave about the level of service they receive. |
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